FAQ - Frequently Asked Questions | Blue Lock Store

Your order ships within 24 hours (business days) after payment, then arrives in 5 to 10 business days, whatever the destination: France, Europe or international.

In a small share of cases, transport or customs can push delivery beyond 10 business days: tracking stays available on the Order tracking page and our customer service follows your parcel until it is delivered. You receive an email with your tracking number as soon as your order ships.

Delivery is free on orders over €50, worldwide. Below that, it costs €2.99.

The exact amount is shown at checkout, before you confirm anything.

A tracking link is emailed to you as soon as your order ships. You can also track it any time on our tracking page, using your order number and email address.

If tracking has not moved for a few days, that is usually normal during international transit. If nothing changes for more than ten days, write to us.

We ship to France, across the European Union and to many countries worldwide.

If your country does not appear at checkout, write to us and we will check whether we can ship to you.

For deliveries within France and the European Union, no extra charge is due on arrival.

Outside the European Union, import taxes or duties may apply under your country's rules. They are payable by you and collected directly by the carrier or customs.

An incomplete address, a missing street number or a missing phone number are the usual causes of a failed delivery. Check the address in your confirmation email.

If something is wrong, write to us as soon as possible: while the parcel has not shipped, we can correct it. Once shipped, a wrong address means a return to sender and a reshipment.

A size guide is available on every product page, with the exact measurements for that model. It varies slightly between jerseys, so it is worth checking each time.

Our jerseys have a fitted cut, close to a real football shirt. If you are between two sizes, take the larger one.

Same principle: measurements are on the product page. For a full kit, the shorts follow the jersey size.

If you are unsure, tell us your usual size and build and we will advise.

Write to us straight away. While the order has not shipped, we change the size at no cost.

If the parcel has already left, a non-personalised item can still be returned within 14 days of delivery.

Yes. Name and number printing costs €6 and is added directly on the jersey or shorts page.

A live preview is shown before you order, so you see exactly what will be printed.

Printing is heat-pressed, using the same material as football shirts. It withstands machine washing at 30 °C, inside out and without tumble drying.

No. An item printed with your name is made for you and cannot be resold, so the right of withdrawal does not apply to it.

That is why we recommend checking the size and the spelling twice before confirming. If in doubt, write to us before ordering.

Slightly: allow one to two extra working days of preparation, as printing is done to order.

Credit and debit cards (Visa, Mastercard, American Express, Cartes Bancaires), PayPal, Shop Pay, Apple Pay and Klarna.

Depending on your country, other local methods may appear at checkout, such as Bancontact, EPS, MobilePay, BLIK or TWINT.

Payment is secure and we never have access to your card details.

Yes, within 24 hours of ordering and as long as it has not shipped. Use our contact page and include your order number.

The sooner you write, the more we can do.

Multi-item discounts apply automatically in the cart, with no code to enter.

When an automatic discount and a promo code meet, only the one that is better for you is applied.

Check your spam folder first, that is the most common cause.

A typo in the email address at checkout also happens. In that case write to us: we will check the order and resend the confirmation.

You have 14 days from delivery to request a return. Write to us with your order number and we will explain the steps.

The item must be unworn, unwashed, in its original condition and with its tags. Personalised items cannot be returned.

Full details are in our refund policy.

Write to us with a photo and your order number. We handle these case by case and find a solution: reshipment, replacement or refund.

Slight colour differences between the website photo and the item you receive can occur, due to screens and manufacturing. These are not a defect.

Once the return is received and checked, the refund is issued to the original payment method. How quickly it appears then depends on your bank, usually a few working days.

No, and we would rather say it plainly. Blue Lock Store is an independent store. Our garments are creations inspired by the anime universe, not licensed products.

We are not affiliated with any rights holder or club. What we do guarantee is the quality of our jerseys, careful printing and a service that answers.

Through our contact page. We usually reply within 24 hours, Monday to Friday.

For a question about an order, include your order number: it saves us both a round trip.